Frequently Asked Questions

GROUP CLASSES:

ProsToYou Tennis reserves the right to cancel classes due to low enrollment. Cancellation decisions may be made up to the first week of classes. When possible, ProsToYou Tennis will suggest and consolidate classes within the same club or with other nearby club locations. If this is not possible, the class will be cancelled and a refund will be issued to the registrant.

PRIVATE & SEMI-PRIVATE CLASSES:

ProsToYou Tennis has a 24-hour cancellation policy for all private / semi-private sessions. If a private / semi-private is cancelled less than 24 hours, it will count toward your package paid. If a private / semi-private is cancelled 24 hours before or more, you can reschedule the session to another day/time that works for both parties. For example: if your child’s lesson starts at 9 am Sunday, you must notify us before 9 am on Saturday.

CAMP DAYS:

If you need to cancel your camp registration, you have until one week prior to the first day of camp to notify ProsToYou Tennis. If you cancel less than one week before camp begins, we will not be able to offer you a refund or credit.

If your summer plans change and you would like to switch your camp weeks, please email Support@ProsToYou.com to make your request.

ProsToYou Tennis does not allow any makeup, refund or credit for any missed camp day where you decide not to participate for any reason other than in ProsToYou Tennis responsibility or weather cancellation. 

We do not offer trial classes for any group, private, semi-private, or camp classes. We do, however, have a specific refund policy, which provides a similar option. You can enroll for the session, and if for some reason your child does not take to the class, you have until the 2nd class to withdraw and receive a full prorated refund or credit.

Our policy is structured as young children in a new environment, often take a couple of classes to get used to the sport, the other children, the coach, and the surroundings. For example: If your child’s 2nd class is on Monday, you must notify us up until the start of the 2nd class (not after the 2nd class has begun on Monday), if you no longer want your child to continue. You will then receive a prorated refund or credit, only paying for the two classes your child attended.

The prorated refund will be sent via email and deducted from the credit card the registration was placed under.

GROUP CLASSES:

Refunds for any type of class can only be given before the 2nd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for an 8-week semester class, you have to request a refund before the start of the 2nd week of class.

PRIVATE & SEMI-PRIVATE CLASSES:

Refunds for any type of class can only be given before the 2nd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for a 5-week package of privates / semi-privates, you have to request a refund before your  2nd private lesson / semi-private lesson.

CAMP DAYS:

ProsToYou Tennis will not offer prorated camp days. Please refer to our cancellation camp policy above.

GROUP CLASSES:

ProsToYou Tennis cannot control the weather, but we will provide all participants with one make-up class credit for the season. The make-up class credit needs to be used during the season the participant is currently registered for. The make-up class can be used for any reason (weather or personal reasons).

ProsToYou Tennis will use every reasonable effort to provide ample notice of such cancellations using either the phone number or email address provided upon registration. Notice may be given up to an hour before class time.

It is at ProsToYou Tennis' discretion whether a class is held or not and may be based on forecasts rather than current conditions. We will cancel a class if the rain continues two hours before the start of classes.

For example: If class time begins at 3 pm and it is still raining at 1 pm, we will cancel classes and you will be notified. However, if it stops raining at 12 pm and does not continue, we will continue with classes and you will not be notified.

In such a case, your make-up class credit will go towards this rain cancellation class and can be used during the season.

ProsToYou will not hold classes outside if the temperature drops below 40 degrees Fahrenheit; however, if the temperatures are around 40 degrees Fahrenheit, then it’s up to the coaches’ discretion on whether or not the class will take place. A ProsToYou Tennis coach will email the players at least two hours before the scheduled class.

PRIVATE & SEMI-PRIVATE CLASSES:

If your semi-private or private lesson is canceled due to weather, the same weather policy for group classes will apply (see above). However, no credits or refunds will be issued for canceled classes and instead, we will schedule the class another time.

If for some reason, we are unable to fulfill all paid lessons, we will offer a lesson credit toward a future schedule set of semi-private or private lessons. This credit cannot be applied to group classes.

CAMP DAYS:

For any outdoor camp, your child participates in, if the weather doesn’t look favorable and the forecast predicts continuous rain the morning of camp, a weather-related decision will be made up to 1 hour before the start of camp and we will notify all parents via email. If the decision is to cancel the camp day, that day of camp will be credited towards a future camp day week.

If, however, we are able to start camp and play at least an hour or more before it starts to rain, the coaches will take the kids to a covered area and finish the remainder of the camp day with tennis-related activities, arts and crafts, and games until pick up time. An email notification will be sent to all parents/caregivers regarding the pickup location.

Players are only allowed one (1) make-up class per season. The makeup class request needs to be emailed to Nim@ProsToYou.com prior to attending the make-up request class.

 

CAMP DAYS:

ProsToYou Tennis does not allow any makeup, refund, or credit for any missed camp day where you decide not to participate for any reason other than ProsToYou Tennis responsibility or weather cancellation. 

Credits offered are valid for one year - i.e. If a credit was issued to you for a Spring 2021 class, you will have until Spring 2022 to use the credit for a registered class. When you use your credit, register as you would for a the class and we will apply the credit refund once we receive your registration. A refund confirmation will then be emailed to you. Unused credits cannot be refunded. 

*Credit = your credit card will not be deducted immediately. The agreed credit amount will be deducted once you register again for a class before your credit becomes invalid.

*Refund = your credit card will be deducted per the agreed amount immediately.

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