Frequently Asked Questions
GROUP CLASSES:
ProsToYou Tennis requires that all group clinics are paid in full at the time of booking the class. If you are joining a class that has already started your class will be pro-rated and payment will be due at the time your class is booked.
PRIVATE & SEMI-PRIVATE CLASSES:
Private and Semi Private clinics are required to be paid in full for the series in which you booked with the pro. Payment is due in full prior to the start of your lesson. All future lessons are to be paid at the initial booking time. Failure to pay for your lessons in full for your booked series can result in cancellation.
CAMP DAYS:
ProsToYou Tennis requires that all group camp weeks are paid in full at the time of booking the camp no later that 24 hours to the camp booking time. If you are joining a camp that has already started your camp week will be pro-rated and payment will be due at the time your camp is booked.
If your summer plans change and you would like to switch your camp weeks, please email Support@ProsToYou.com to make your request. Camp transfers to another camp week must be made 5 days before your registered camp week.
ProsToYou Tennis does not allow any makeup, refund or credit for any missed camp day where you decide not to participate for any reason other than in ProsToYou Tennis responsibility or weather cancellation.
There is no partial refund or credit once your registered camp week starts.
GROUP CLASSES:
ProsToYou Tennis reserves the right to cancel classes due to low enrollment. Cancellation decisions may be made up to the first week of classes. When possible, ProsToYou Tennis will suggest and consolidate classes within the same club or with other nearby club locations. If this is not possible, the class will be cancelled and a refund will be issued to the registrant.
PRIVATE & SEMI-PRIVATE CLASSES:
ProsToYou Tennis has a 24-hour cancellation policy for all private / semi-private sessions/ create your own group under any circumstances except for inclement weather.
If you cancel more than 24 hours before your lesson, you'll get a full refund. If you cancel between 24 and 4 hours before, you'll get a refund minus a $20 cancellation fee. If you cancel within 4 hours before, there will be no refund.
CAMP DAYS:
ProsToYou Tennis reserves the right to cancel camps due to low enrollment. Cancellation made by ProsToYou decisions may be made up to the one week prior of each camp week. When possible, ProsToYou Tennis will suggest and consolidate camps within the same club or with other nearby club locations. If this is not possible, the camp will be cancelled and a credit to the campers active account will be issued to the registrant.
If you need to cancel and receive a refund for your camp registrations, you have until June 1st by 11:59pm of each camp year to notify ProsToYou Tennis for a full camp refund.
If you cancel June 2 and forward we will not be able to offer you a refund you will be issued a credit toward future ProsToYou clinics and camp weeks until Summer 2025
ProsToYou tennis will not allow transfers within 7 days of your camp week or credit your account should you choose not to attend that week.
If your plans change and you would like to switch your camp weeks, please email Support@ProsToYou.com (https://prostoyou.com/faqs/
ProsToYou Tennis does not allow any makeup, refund or credit for any missed camp day where you decide not to participate for any reason other than in ProsToYou Tennis responsibility or weather cancellation.
There is no partial refund or credit once your registered camp week starts.
We do not offer trial classes for any group, private, semi-private, or camp classes. We do, however, have a specific refund policy, which provides a similar option. You can enroll for the session, and if for some reason your child does not take to the class, you have until the 2nd class to withdraw and receive a full prorated refund or credit.
Our policy is structured as young children in a new environment, often take a couple of classes to get used to the sport, the other children, the coach, and the surroundings. For example: If your child’s 2nd class is on Monday, you must notify us up until the start of the 2nd class (not after the 2nd class has begun on Monday), if you no longer want your child to continue. You will then receive a prorated refund or credit, only paying for the two classes your child attended.
The prorated refund will be sent via email and deducted from the credit card the registration was placed under.
GROUP CLASSES:
Refunds for any type of class can only be given before the 2nd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for an 8-week semester class, you have to request a refund before the start of the 2nd week of class.
PRIVATE & SEMI-PRIVATE CLASSES:
Refunds for any type of class can only be given before the 2nd scheduled class. In this case, only the classes that have been held up to that date will be charged. For example: for a 5-week package of privates / semi-privates, you have to request a refund before your 2nd private lesson / semi-private lesson.
CAMP REFUNDS:
Refund requests must be made by June 1, 2024 by 11:59pm. No exceptions.
Camp transfers to another camp week must be made 5 days before your registered camp week
GROUP CLASSES:
ProsToYou Tennis cannot control the weather, but we will provide all participants with one make-up class credit for the season which is built into the last day of the session. The make-up class credit needs to be used during the season the participant is currently registered for. The make-up class can be used for any reason (weather or personal reasons).
ProsToYou Tennis will use every reasonable effort to provide ample notice of such cancellations using the email address provided upon registration. Notice may be given up to an hour before class time.
**Please check your email DAILY for any inclement weather updates!** Please add Support@prostoyou.com to your recipient lists to ensure you receive communication from our team and notice doesn't get sent to spam
***ProsToYou will also post announcements on our websites homepage on the weather alert bar***
It is at ProsToYou Tennis' discretion whether a class is held or not and may be based on forecasts rather than current conditions. We will cancel a class if the rain/forecast continues two hours before the start of classes.
For example: If class time begins at 3 pm and it is still raining at 1 pm, we will cancel classes and you will be notified. However, if it stops raining at 12 pm and does not continue, we will continue with classes and you will not be notified.
In such a case, your make-up class credit will go towards this rain cancellation class and can be used during the season.
ProsToYou will not hold classes outside if the temperature drops below 40 degrees Fahrenheit; however, if the temperatures are around 40 degrees Fahrenheit, then it’s up to the coaches’ discretion on whether or not the class will take place. A ProsToYou Tennis coach will email the players at least two hours before the scheduled class.
MAKE UP REQUESTS:
If you are attending a class as a result to a prior rain out. Notification will be posted on the homepage on the weather alert bar. Notification will not be sent directly to the make up request.
PRIVATE & SEMI-PRIVATE CLASSES:
Cancellation of lessons will come directly from the Tennis Professional you are scheduled to work with. Your contact information is provided via your active.com account. Cancellations from Tennis Professionals will occur via email or phone. You will work with your Tennis Professional on a good make up day and time.
If for some reason, we are unable to fulfill all paid lessons, we will offer a lesson credit toward a future schedule set of semi-private or private lessons. This credit cannot be applied to group classes.
CAMP DAYS:
**Please check your email DAILY for any inclement weather updates!** Please add Active.com to your recipient lists to ensure you receive communication from our team.
INCLEMENT WEATHER POLICY:
For our outdoor camps, your child participates in, If it rains prior to camp hours and the weather is projected to be a complete wash out the camp will be cancelled as we cannot guarantee a safe and fun environment. We will send notification the night prior to the Morning of the next day of camp to let you know that we are pending a decision.
We will notify all parents via email of the final decision no later than the morning of camp. If the decision is to cancel the camp day, that day of camp will be credited towards a future camp day week or any other future tennis offerings.
If there is rain during the AM portion of the camp there will be a delayed start time to camp the camp hours. Notification will be sent via email with the camp start time for that day.
If it rains during afternoon camp hours we will seek shelter in a covered area if provided at each camp location until the rain stops and ensure the kids are having fun in a safe and covered area. We will keep your campers' for the duration of the camp day and pick up will occur as normally scheduled. Parents can pick up campers ahead of camp ending should they choose too.
*Please note that some camp locations (Little Hunting Park) require us to cancel camp if their facility shuts down for thunder and lightning and parents will be required to pick up their campers as soon as they are able to do so. Staff will remain with campers until all campers are picked up*
AIR QUALITY POLICY
We will follow local county guidelines and host pool guidelines regarding air quality.
Make ups are only permitted due to illness or injury that are documented.
CAMP DAYS:
ProsToYou Tennis does not allow any makeup, refund, or credit for any missed camp day where you decide not to participate for any reason other than ProsToYou Tennis responsibility or weather cancellation.
Credits offered are valid for one year - i.e. If a credit was issued to you for a Spring 2023 class, you will have until Spring 2024 to use the credit for a registered class. When you use your credit, register as you would for a the class and upon check out in your active account you will apply the credit before processing your remaining payment if any.
*Credit = your credit card will not be deducted immediately. The agreed credit amount will be deducted once you register again for a class before your credit becomes invalid.
*Refund = your credit card will be deducted per the agreed amount immediately.
This website represents the official policies of the camp and clinics. As camp/clinic time approaches please read each page of this website as it contains specific information that is a part of how we do camp/clinics. Last minute additions can be found here as well. These pages explain our policies and most everything you'll need to know.
When you arrive at camp and when you leave from camp come in and sign-in and sign out your camper with the camp Directors. We love to see you before and after the camp day happens. Connections are a big deal for us!
When checking in your child for camp with the Camp Director please let them know immediately the allergy and whether or not an epi-pen is being provided. It is critical that this is marked down on the sheet for the camper.
Safety is our #1 PRIORITY! We want to make sure both players and coaches are in a safe and fun environment while at tennis. We have been training our coaches and counselors over the past few weeks to better prepare them for all situations. We need to make sure everyone is following these procedures and guidelines to ensure a safe and fun camp week.
If a player misbehaves and does not follow both coaches and counselors’ orders, then after three strikes, we will have to remove that player from the program for not only that week, but for any program weeks he/she registered for.
We need to make sure ALL players are in a place where they can be comfortable while also enjoying themselves.
1. Tennis shoes/sneakers (no open toed, backless, or sandals)
2. Protective sun gear such as a hat and spray bottle sunscreen (coaches will not be applying lotion sunscreen onto campers. We will only apply spray sunscreen to the campers who need assistance).
3. Water bottle (everyday!) - Bring a big water bottle labeled and filled with lots of water every day! We will not be able to provide water cups.
4. Tennis racquet(s)
5. We will have disinfect wipes at the club, but feel free to bring some for your child(ren) as well as Purell.
6. Full Day Campers: Packed Lunch (12:30-1:00 pm) We will not provide lunch.
7 Bathing suit - Please have your child wear their bathing suit when coming to camp each day. We need to limit the use of the club's locker rooms so we will need all campers to wear their bathing suit.
8. EXTRA change of clothes that include a t-shirts, shorts, socks, underwear ant towel
9. Wet wash cloth that is frozen in a plastic bag with your child's name clearly labeled.
10. Snacks: Please include snacks with you as we take a snack break at 10:30am and full day campers get hungry in the afternoon!
11. Please fit all your camper's items in one piece of luggage (i.e. sports bag).
Clearly label your camper's first and last name on EVERYTHING including disposable water bottles.
Lost and found items will be kept out everyday so please check daily for your campers belongings. We will keep items until the last day of camp.
Active Advantage Membership is offered after the online registration of the organization. See How Active Advantage Registration is displayed as seen by the registrant.
Before the Registrant becomes a member, the registrant needs to:
- Tick the box that they Understand and Agree on the terms of the membership
- Re-enter the registrant's email address for verification
- Click the Join button to accept the membership
The Active Advantage Membership starts as a 30-day free trial. At the the end of the 30-day trial period, if the customer will not opt out the trial membership it will automatically extend to an annual membership for a fee of $89.95.
If the customer decides to cancel the Active Advantage Membership and refund the annual fee, the customer can reach out to ActiveAdvantage@active.com